Buying music event tickets is STILL too hard for disabled people

Today I finally got tickets for The Killers at the Emirates Stadium in June 2020.

But, as usual, it was harder than it should have been.

I originally wanted tickets for the Ricoh Arena in Coventry as it is nearer my home. I looked at Ticketmaster and disabled people have to phone a number to get accessible tickets.

So, my carer phoned them up at 9 AM when they went on sale but couldn’t get through to anyone. It wouldn’t let him stay on hold until operators were ready, it just disconnected. He kept phoning back but still couldn’t get through. It’s ridiculous.

So an hour or so later we tried the Emirates Stadium. Again, we had to phone a number but this time it was different. My carer got through pretty much straight away after phoning and managed to book the tickets on the phone.

Cue big sighs of RELIEF!

The Emirates Stadium

The only other thing I had to do was email a scan of my PIP letter to them to confirm my disability.

I’m really impressed with the accessibility service at the Emirates Stadium. They seem to be a lot more clued up about accessibility than most places.

It would have been so much easier if disabled people could book accessible tickets online like everybody else can. Rather than having to mess about on a phone line for ages that is constantly engaged, while everybody else is feverishly snapping up tickets.

On Twitter, a lady said that she managed to book accessible tickets online on Ticketmaster for Manchester. I didn’t see this online option anywhere myself, so they probably took it down when they ran out of tickets.

It seems that some venues let disabled people buy online, but most still don’t.

I don’t understand why they can’t do that everywhere?? Surely it would be a lot easier for everybody.

If one place can do it then everywhere can do it. It’s not bloody rocket science!

But at least I have got my tickets now so I’m happy. I haven’t seen the killers live before so it should be great.

I just hope that more venues will pull their fingers out and start allowing disabled people to buy tickets online for music events.

There is literally no reason in this day and age for them not to offer that.


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